Betjee Privacy Policy — How We Protect Your Personal Data

1 Introduction

This Privacy Policy applies to all users of the Betjee platform accessible at betjee.vin and covers all products offered on the platform — including slot games, fish games, sports betting (Cricket, PSL, T20, Football, Esports), live casino and the Betjee VIP programme. "Betjee", "we", "us" and "our" refer to the platform operator throughout this document.

When you register for a Betjee account, make a deposit in PKR, place a bet on a cricket match, spin a slot game or contact our support team, you are sharing personal information with us. This policy explains in plain language what we do with that information. We have written it to be as clear and direct as possible — not to bury important details in complicated legal language.

By registering and using the Betjee platform, you confirm that you have read this Privacy Policy and understand how your personal data is collected and used. If you have any concerns about how we handle your data, please reach out to our support team through the platform messaging system before registering, or at any time after.

This policy should be read alongside Betjee's Terms and Conditions, which are available at betjee.vin/terms-conditions. Both documents together form the complete agreement between you and Betjee regarding your account and your data.

2 What Personal Information We Collect

We collect personal information at different stages of your relationship with Betjee. The data we collect depends on what you do on the platform. Here is a clear breakdown:

We collect only what we genuinely need to operate your account and the platform. We do not collect unnecessary personal information, and we do not ask for information that goes beyond what is needed for account management, payment processing and platform security.

3 How We Use Your Personal Information

Every piece of data Betjee collects is used for a specific, legitimate purpose. We do not collect data speculatively and we do not use your data for purposes beyond those listed below without your explicit consent:

• Account Management: To create and maintain your Betjee account, verify your identity and manage your account settings and preferences.
• Payment Processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — and to maintain accurate transaction records for your account.
• Platform Security and Fraud Prevention: To detect and prevent fraudulent activity, unauthorised access, duplicate accounts, money laundering and abuse of bonuses or promotions.
• Customer Support: To respond to your queries, resolve disputes and investigate complaints effectively and accurately.
• Responsible Gaming: To apply deposit limits, loss limits, session reminders and self-exclusion settings that you request, and to monitor for signs of problematic gaming behaviour where relevant.
• Platform Improvement: To analyse aggregated, anonymised usage data and improve the platform experience, fix technical issues and develop new features.
• Legal Compliance: To meet obligations under applicable law, including record-keeping requirements and responses to lawful requests from authorities.
• Marketing (with consent): To send promotional communications about bonuses, new games and platform updates — only where you have opted in to receive such communications.

4 Payment Data and PKR Transactions

When you make a PKR deposit or request a withdrawal on Betjee, your payment information is processed through our integrated payment partners. The specific data involved depends on the payment channel you use — JazzCash, Easypaisa, Raast, bank transfer, debit or credit card, or other registered mobile wallets.

• For JazzCash and Easypaisa transactions, we process your registered mobile number and the transaction reference generated by the payment provider.
• For bank transfers and Raast, we process your bank account number, account title and bank name to match incoming deposits and process outgoing withdrawals.
• For card transactions, we handle only the partial card number (last four digits) and card expiry for record-keeping. Full card numbers are handled directly by our certified payment processor and are never stored on Betjee servers.

All payment data is transmitted using encrypted connections. Betjee does not store full card numbers or CVV codes at any point. Payment transaction records — amounts, dates, references and payment method type — are retained as part of your account history for a defined period as required for financial record-keeping and dispute resolution purposes.

All deposits and withdrawals must originate from payment accounts registered in your own name. This is a security requirement to protect both you and the integrity of the platform. Any attempt to use third-party payment accounts will result in the transaction being reversed and the matter referred for account review.

5 Cookies and Platform Tracking

Betjee uses cookies and similar tracking technologies to keep the platform running properly, remember your preferences and understand how the platform is being used. Here is what each category of cookie does on Betjee:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens and anti-fraud tracking identifiers. Without these, the platform cannot operate. They cannot be disabled.
• Functional Cookies: Remember your preferences — your chosen language settings, last visited game category, responsible gaming reminders and similar personalisation settings. These make your experience more consistent across sessions.
• Analytics Cookies: Collect anonymised and aggregated data about how players navigate the platform — which pages are visited most, how long sessions last, which games are loaded — so we can identify and fix issues and improve the experience. Individual user data is not shared in these reports.
• Marketing Cookies: Used only where you have given consent, to track which promotional channels brought you to the platform and to manage the frequency and relevance of any promotional communications you receive.

You can manage cookie preferences through your browser settings at any time. Disabling essential cookies will prevent you from logging in and using the platform. Disabling functional or analytics cookies will not affect your ability to play — it will simply reduce the platform's ability to personalise your experience or improve based on usage patterns.

6 Data Sharing with Third Parties

Betjee does not sell or trade your personal information. We share data with third parties only in specific, limited circumstances where it is necessary to operate the platform properly or meet a legal obligation. The categories of third parties who may receive your data, and the reasons for sharing, are as follows:

• Payment Processors: JazzCash, Easypaisa, Raast, bank networks, card processors and other registered Pakistan payment providers receive the transaction data required to process your PKR deposits and withdrawals. Each payment provider operates under its own privacy and data security obligations.
• Identity Verification Providers: Where a KYC (Know Your Customer) check is required, identity verification may be processed by a certified third-party verification service that checks the details you provide against relevant databases. This is a security measure to protect you and the platform.
• Game Technology Providers: The game developers and technology providers who supply the slot games, fish games and live casino products available on Betjee may receive anonymised session and game performance data for technical support and product improvement purposes. They do not receive your personal registration or payment details.
• Platform Analytics Providers: Aggregated, anonymised platform usage data may be shared with analytics service providers to help improve platform performance and user experience. No personally identifiable data is included in these reports.
• Legal Authorities: Where required by applicable law or in response to a lawful request from a competent authority, Betjee may be obligated to disclose specific account or transaction data. We will only disclose what is required by the specific legal obligation and will not disclose more than is necessary.
• Fraud Prevention: Where fraudulent activity or money laundering is suspected, relevant account and transaction data may be shared with fraud prevention systems or referred to appropriate authorities as required by law.

All third-party providers who handle data on Betjee's behalf are required to maintain appropriate data security standards. We do not permit third-party providers to use your data for their own independent commercial purposes beyond the specific service they are providing to Betjee.

7 How Long We Keep Your Data

Betjee retains personal data only for as long as it is needed for the purpose it was collected, or for as long as we are legally required to keep it. The general retention approach for each category of data is as follows:

• Account Registration Data: Retained for the duration of your active account and for a defined period after account closure, to allow for dispute resolution, legal compliance and fraud prevention purposes.
• Transaction and Payment Records: PKR deposit and withdrawal records are retained for the period required under applicable financial record-keeping obligations. These records are kept to allow for accurate dispute resolution and to meet any lawful audit requirements.
• Game History: Your game rounds, bets placed and results achieved are retained in your account transaction history and kept for a defined period after account closure. You can access your game history through your account at any time while the account is active.
• Identity Verification Documents: KYC documents — such as CNIC or passport copies — are retained for the period required by applicable identity verification and anti-money-laundering obligations.
• Support Communications: Messages exchanged with the Betjee support team are retained for a reasonable period to allow for reference in ongoing or future dispute resolution and to maintain quality standards.
• Marketing Data: If you have opted in to marketing communications, your contact preferences are retained until you opt out. On opt-out, your data is removed from active marketing lists promptly.

When data is no longer required for any of the purposes above and no legal obligation requires its retention, it is deleted or anonymised securely. If you request deletion of your account data and no legal obligation prevents deletion, your request will be processed within a reasonable timeframe.

8 How We Protect Your Data

Betjee takes data security seriously. We implement a combination of technical, organisational and procedural measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Here is what that looks like in practice:

• Encryption in Transit: All data exchanged between your browser or device and the Betjee platform is transmitted using TLS encryption (HTTPS). This prevents interception of your data while it is moving between your device and our servers.
• Encrypted Data Storage: Sensitive data — including identity documents and financial information — is encrypted at rest. This means that even if storage infrastructure were compromised, encrypted data cannot be read without the correct decryption keys.
• Access Controls: Access to personal data within Betjee's internal systems is restricted on a need-to-know basis. Staff who do not need access to specific categories of personal data to do their job do not have that access.
• Account Security: Your Betjee account is protected by your password. We strongly recommend using a unique, strong password that you do not use on any other platform. Betjee staff will never ask you for your account password through any communication channel.
• Fraud Monitoring: Automated systems continuously monitor account activity for unusual patterns that may indicate fraud, account takeover or misuse. Suspicious activity triggers a security review and may result in temporary account suspension while the review is completed.
• Incident Response: In the unlikely event of a data security incident that affects your personal data, Betjee will notify affected users through the platform and take prompt steps to contain and remediate the issue.

9 Your Data Rights

As a Betjee account holder, you have specific rights over your personal data. These rights can be exercised at any time by contacting the Betjee support team through the platform messaging system or by emailing [email protected]. Here is what you are entitled to request:

• Right to Access: You can request a copy of the personal data Betjee holds about you. We will provide this in a clear, readable format. Your active account transaction history is already available in your account at any time.
• Right to Correction: If you believe any personal data Betjee holds about you is inaccurate or out of date, you can request that it be corrected. Corrections to identity information may require you to provide supporting documents.
• Right to Deletion: You can request that Betjee delete your personal data. We will process deletion requests where no legal obligation requires us to retain the data. Some categories of data — such as financial transaction records — may be required to be retained for a defined period regardless of deletion requests.
• Right to Restrict Processing: In certain circumstances, you can request that Betjee restrict the processing of your data — for example, while a dispute is being investigated.
• Right to Data Portability: You can request a copy of your personal data in a portable, machine-readable format where technically feasible and applicable.
• Right to Object to Marketing: You can opt out of marketing communications at any time. Each marketing email or notification includes an opt-out option, and you can also request removal from all marketing lists through the support team.
• Right to Close Your Account: You can request permanent account closure at any time through the platform's support system. Following closure, your data is handled in accordance with the retention policy described in Section 7.

All data rights requests will be acknowledged within a reasonable timeframe. Betjee aims to resolve requests as quickly as possible. Complex requests — such as full data subject access requests — may take longer depending on the volume and nature of the data involved. We will keep you informed of progress throughout.

10 Minors and Under-18 Players

Betjee is strictly an adults-only platform. Registration, account access and all gaming and betting activity on Betjee is permitted only for individuals who are 18 years of age or older. This is a firm and non-negotiable rule — no exceptions are made under any circumstances.

Betjee does not knowingly collect personal data from anyone under the age of 18. Where identity verification confirms that a registered user is under 18, the account will be permanently closed immediately and all funds held will be returned minus any bonuses used. The account details and registration information will be retained only as long as required to process the closure properly.

If you are a parent or guardian and you have reason to believe that a person under 18 in your care has registered on the Betjee platform, please contact the support team immediately through the platform messaging system. We take these reports seriously and will act on them without delay.

11 Marketing Communications

Betjee may send you promotional communications about bonuses, new game releases, VIP tier updates, PSL and cricket betting promotions, seasonal offers and platform news. We only send marketing communications to players who have opted in at registration or through their account settings. We do not send unsolicited marketing to players who have not opted in.

• Marketing communications are sent via email and, where you have provided consent, via platform push notifications.
• You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by updating your communication preferences in your account settings, or by contacting the support team and requesting removal from all marketing lists.
• Betjee does not send marketing communications to players who have an active self-exclusion in place. Self-excluded players are removed from all active marketing lists immediately when the self-exclusion is applied.
• Betjee does not share your contact details with third-party marketing companies for their own promotional purposes.

Even if you opt out of general marketing communications, Betjee may still send you essential account communications — such as transaction confirmations, security alerts, verification requests and important policy updates. These are not marketing messages and cannot be opted out of, as they are necessary for the safe and proper operation of your account.

12 Updates to This Privacy Policy

Betjee may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law or improvements in how we describe our data practices. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For material changes — those that significantly affect how your personal data is collected, used or shared — Betjee will notify registered users through the platform notification system in advance of the change taking effect. You will not be expected to discover changes on your own when they have a meaningful impact on your data rights.

Continued use of the Betjee platform after an updated Privacy Policy has been published constitutes acceptance of the revised version. If you do not agree with any material change to this policy, you should stop using the platform and may request account closure through the support team.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, want to report a potential data security issue or need clarification on any aspect of how Betjee handles your personal information, please get in touch through one of the following channels:

• Platform Messaging: Log in to your Betjee account and use the support chat. This is the fastest way to reach the team and the recommended method for data rights requests.
• Email: [email protected] — suitable for formal data subject requests, documentation submissions and non-urgent privacy queries.
• Response Times: Platform chat queries are typically handled within minutes. Email responses may take up to 24 hours. Formal data subject access requests may take longer depending on complexity.